Cluster Manager - PLCS - Growth - S&E

Job description

Job Summary This position is open with Bajaj Finance Ltd. Culture Anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them. Own It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes. Responsibilities • Product Management: Responsible for sales activities through call-center. • Campaign management for call-centre. • Data Management • Vendor management. • Managing growth and profitability of Business • COA management • Conceptualize and develop promotional campaigns for all the channels • Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. • Measure productivity and implement training measures to bridge the gap to achieve required productivity • Initiate and lead various process enhancement and system development projects for both the channels • Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost • Monitoring performance and suggest corrective action for: • Key business metrics • Product and portfolio performance • Employee callcentre teams productivity • Compliance Required Qualifications and Experience Practice Emotional Intelligence - Develops the team, supporting them to do more. Listens to others, stays calm under pressure, and treats everyone with respect.