Collection Manager - UBL

Job description

• Follow-up with customers for their overdue amounts, while adhering to Code of Conduct of the company at all times. • Responsible for managing the Resolution rates and Roll Backs as per the assigned product and Bucket. • Responsible to do in house field collections though regress field visits. • Ensure to maintain the customer feedback through field follow ups. • To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively. • Responsibility to drive Revenue collection i.e. Bounce & Late Payment charges. • To do reconciliation of payments and ensure timely updating of payments in system. • To comply with the process, procedures as defined and ensure its effective implementation at all times • To achieve the monthly KPI targets • To provide daily feedback to the supervisors and escalate problematic cases and initiation of legal. • To support the business on data quality management i.e. improving the quality of customer information available thru field and market feedback. • Meet collections targets on delinquency through set KPIs (Normalization/RB/ST/RF)  • Improve recovery rates on write off Portfolio.  •  Responsible to drive and implement a plan to fast track the legal actions. • Ensure to maintain the Audit ratings for respective regions.