Commercial Lead

Job description

Job Role - Lead Commercial Function - Finance Job Details Lead the Commercial Operations function for the Jewellery business by designing and governing scalable commercial processes, inventory controls, store finance operations, and compliance frameworks. Drive operational excellence, automation, risk mitigation, and stakeholder alignment across stores, supply chain, finance, technology, and external partners. Ensure commercial governance supports profitable business growth, inventory integrity, customer experience, and regulatory compliance. Key Interfaces External Interfaces • Franchisee Owners • Payment Aggregator Agencies • Banks & Other Financial Institutions • Consultants • Vendors & Suppliers Internal Interfaces • Store Business Leaders • Supply Chain Team • Digital Automation Team • Business / Corporate Finance Team • Internal Audit Team Job Requirements Education • MBA / CA Relevant Experience • 12+ Years Behavioural Skills • Strategic Thinking with Business Acumen • Stakeholder Management & Influencing • Analytical & Problem-Solving Orientation • Process Excellence Mindset • Decision Making Under Ambiguity • Customer Centricity • Project & Program Management • Collaboration & Cross-functional Alignment Knowledge • Strong understanding of Commercial Operations, Inventory Management & Retail Compliances • Knowledge of Store Operations, Franchisee Management, and Revenue Assurance • Experience in Business Process Automation and Digital Transformation initiatives • Experience in Internal Controls, Audit, Compliance, and Risk Management • Advanced Excel and Power BI/Data Analytics capabilities • Jewellery, Retail, Consumer Goods, or Omni-channel experience preferred Key Responsibilities, Outcomes & Performance Measures 1. Commercial Operations Governance Responsibilities 1. Design, standardize, and continuously enhance commercial operating processes across stores and franchisee operations. 2. Establish strong governance frameworks to ensure inventory integrity, financial accuracy, and process compliance. 3. Drive standardization of store commercial practices across regions and formats. 4. Monitor process adherence and implement corrective actions where required. Expected Outcomes • Standardized commercial processes • Strong governance and control environment • Consistent execution of SOPs across locations Performance Measures • Audit Closure Rate • Reduction in Process Exceptions • TAT of Corrective Actions 2. Inventory & Store Commercial Controls Responsibilities 1. Develop and monitor inventory control mechanisms to safeguard stock accuracy and minimize shrinkage. 2. Drive periodic stock audits, reconciliations, and exception management. 3. Ensure timely resolution of inventory discrepancies and control breaches. 4. Partner with Supply Chain and Store Operations teams to improve inventory productivity. Expected Outcomes • High inventory accuracy and integrity • Timely reconciliation and discrepancy resolution Performance Measures • Inventory Accuracy • Shrinkage Reduction • Audit Compliance 3. Commercial Digitization & Automation Responsibilities 1. Lead automation and digital transformation initiatives across store commercial operations. 2. Partner with Business and Digital teams for implementation of POS, ERP, and commercial applications. 3. Drive automated controls to minimize revenue leakages and improve operational efficiency. 4. Define future-state commercial processes using technology-led interventions. Expected Outcomes • Reduction in manual interventions • Strong system controls and revenue assurance • Improved data visibility and decision-making Performance Measures • Reduction in Manual Interventions • Process Cycle Time Improvements 4. Risk Management, Audit & Compliance Responsibilities 1. Establish robust controls and ensure adherence to manage operational, financial, and regulatory risks. 2. Drive closure of internal and external audit observations within agreed timelines. 3. Develop preventive control frameworks to avoid recurrence of control gaps. Expected Outcomes • Improved statutory and policy compliance • Strong risk awareness culture Performance Measures • Audit Observations Closed • Risk Incidence Reduction 5. Franchisee & Partner Commercial Management Responsibilities 1. Oversee commercial governance for franchisee-operated stores. 2. Ensure compliance with commercial policies, financial controls, and reporting requirements. 3. Build strong partnerships with banks, payment partners, vendors, and external stakeholders. 4. Resolve critical escalations impacting store operations or customer experience. Expected Outcomes • Strong commercial governance across franchise network • Improved partner compliance Performance Measures • Stakeholder Satisfaction • Escalation Resolution Time 6. Capability Building & Training Responsibilities 1. Build commercial capabilities across stores through structured learning interventions. 2. Drive training effectiveness for POS, inventory controls, audit readiness, and commercial SOPs. 3. Institutionalize certification and compliance-based training programs. Expected Outcomes • Enhanced commercial capability across stores • Quick adoption of new processes • Reduced operational errors Performance Measures • Training Completion Rate • SOP Compliance • Reduction in Process Errors 7. People Management Responsibilities 1. Drive a performance-driven culture in the team by reviewing performance parameters and providing feedback. 2. Contribute to talent development by providing team members with adequate exposure and growth opportunities. Expected Outcomes • Improvement in team performance • Quality of feedback Performance Measures • Team Performance Improvement • Employee Development & Engagement Metrics Work Experience 1. Strategic Thinking with Business Acumen 2. Stakeholder Management & Influencing 3. Analytical & Problem-Solving Orientation 4