Community Service Executive

Job description

Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines. Key Responsibilities: Profit Center Management • - ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability. • Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency. • Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues. • Renewals: Maintain high client retention rates by proactively managing contract renewals. Community Building & Event Management • - Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines. • Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention. Client Satisfaction & Service Delivery • - CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support. • Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions. Vendor Management • - Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery. Facilities Management • - Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis. • Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions. • Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously. • ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices. Participation in Company Initiatives • - Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.