Compliance officer

Job description

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Compliance Officer & Senior Manager, Client Services – Visa GIFT City • Location - GIFT City, Gujarat, India • Business Function - Compliance, Client Services, Regulatory Governance, Client Implementation, Operational Support • Level - Senior Manager • Reports To - Principal Officer & Head – Visa GIFT City BranchDotted-line reporting to India / Regional Compliance, Risk, Legal, Regulatory Affairs, and Client Services Leadership, as applicable. Role Summary: The Compliance Officer & Senior Manager, Client Services – Visa GIFT City will serve a dual mandate: acting as the designated Compliance Officer for Visa’s IFSCA-licensed GIFT City entity and leading client services delivery for all Visa GIFT City clients. This role is designed for a senior professional who can combine regulatory discipline, operational excellence, client-facing execution, and cross-functional leadership. The person will support the Principal Officer in ensuring that Visa’s GIFT City activities are conducted in accordance with applicable IFSCA requirements, internal Visa policies, risk and control standards, and the scope of the entity’s ancillary license. At the same time, the individual will be responsible for ensuring that GIFT City clients — including banks, payment service providers, fintechs, financial institutions, and other eligible entities — receive high-quality client support across onboarding, implementation, issue resolution, operational readiness, reporting, service reviews, and ongoing relationship servicing. This role will be critical in building a strong control environment while enabling a seamless client experience for Visa’s GIFT City business. What the Compliance Officer & Senior Manager, Client Services Will Do: Compliance Officer for Visa GIFT City Entity: • Serve as Visa’s designated Compliance Officer for its IFSCA-licensed GIFT City entity. • Support the Principal Officer in maintaining ongoing compliance with applicable IFSCA regulations, circulars, guidelines, license conditions, and internal governance standards. • Monitor the GIFT City entity’s activities to ensure they remain within the approved scope of Visa’s ancillary license. • Maintain a compliance calendar covering applicable regulatory filings, submissions, periodic reporting, renewals, certifications, governance reviews, and internal deliverables. • Coordinate with Legal, Compliance, Risk, Regulatory Affairs, Finance, Tax, Operations, and Client Services teams to ensure regulatory obligations are understood, assigned, tracked, and completed on time. • Assist in preparing responses to IFSCA information requests, regulatory inspections, supervisory reviews, internal audits, compliance testing, and governance reviews. • Ensure accurate maintenance of compliance documentation, records, approvals, licenses, policies, SOPs, client records, filings, and audit evidence. • Track changes in applicable regulations and coordinate with relevant internal stakeholders to assess impact on Visa’s GIFT City activities. • Support regulatory change management by helping translate legal and regulatory requirements into operational procedures, controls, checklists, and staff awareness materials. • Escalate actual or potential compliance breaches, regulatory issues, control gaps, conflicts, and operational risks in a timely and structured manner. • Help build and maintain a culture of compliance, accountability, documentation discipline, and ethical business conduct across the GIFT City office. Client Services Leadership for GIFT City Clients: • Lead client services delivery for all Visa GIFT City clients, including banks, payment service providers, fintechs, financial institutions, and other approved or eligible clients. • Act as the primary senior client services contact for GIFT City clients, ensuring a consistent, responsive, and high-quality client experience. • Own operational readiness, implementation coordination, client onboarding support, issue resolution, service reviews, and ongoing client engagement from a servicing perspective. • Partner with Sales, Product, Technology, Risk, Legal, Finance, Client Implementation, and regional Client Services teams to deliver Visa solutions efficiently and effectively. • Help clients understand Visa processes, operating requirements, service models, implementation timelines, documentation needs, support channels, and escalation protocols. • Manage complex client service issues, ensuring timely triage, internal ownership, root-cause analysis, escalation, resolution, and client communication. • Monitor service performance, client satisfaction, open issues, implementation milestones, operational risks, and service-level trends. • Conduct periodic client service reviews to discuss operational performance, upcoming initiatives, pain points, risk items, product adoption, and improvement opportunities. • Serve as the consolidated voice of GIFT City clients for service experience, operational feedbac