Curriculum Designer

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Genesys is looking for a talented Curriculum Designer with experience in technical writing, and educational content development to produce world-class training courses for industry professionals. This individual will collaborate with internal teams and subject matter experts to create technical training for different modalities including ILT/VILT, e-learning, and videos. Core Responsibilities: • Write high-quality technical content after conducting thorough research, supported by subject matter experts • Design well-structured, engaging courses about Genesys software products and solutions for our customers, channel partners, and employees directly contributing to Beyond sales • Seamlessly collaborate and communicate with cross-functional teams (product managers, designers, developers, and technical instructors) working at different locations and time zones • Work independently to deliver content on schedule, recognizing the need to have flexible hours to accommodate team members in multiple time zones • Perform thorough reviews of your work and those of your peers • Track and report errors for process and performance improvement Must Haves: • Excellent English communication skills to collaborate and communicate with a global team • Minimum four years of experience in a writing-focused role • Ability to understand technical concepts and produce content in a simple, clear, and concise manner that global audiences can easily understand • Razor-sharp attention to detail • Exceptional editing and proofreading skills to ensure text is well-written, logically structured, and adheres to our style guide • Knowledge of industry style rules (Microsoft Style) • Enthusiasm to learn more about customer experience and contact-center solutions Preferred Skills: • Experience with recording screencasts or similar video content • Experience with Articulate content development suite (i.e., Storyline, Rise) and Adobe InDesign • Basic knowledge of instructional design and application to course writing & development #LI-Hybrid #LI-GR1 Working at Genesys • AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. • A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. • Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. • Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. • Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: • Our Talent Acquisition team reviews your application with the hiring team. • A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
 • Next, you'll meet the hiring manager and other members of the interview team. • We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. • After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but