Customer Relationship Manager (RMC)

Job description

Job Purpose Achieve sales & collection targets and collect market information in his assigned area. Key Result Areas KRA1 Business Development •(R) Develop a priority list of market opportunities to explore in their respective market •(R) Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers (R) Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc KRA2 Industry Analysis (R,A) Understand the allotted geographic areas regularly and conduct market analysis to assess the market position KRA3 Customer Management (R) Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation KRA4 Order Planning & Scheduling (R) Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch KRA5 Payment Receivables •(R) Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters •(R) Ensure timely delivery of invoices & credit/debit notes •(R) Monitor Daily customer wise sales and collection data and ensure timely collections (R) Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection KRA6 Product Rate (R) Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP