Customer Relationship Manager (RMC)

Job description

**Job Purpose** Achieve sales & collection targets and collect market information in his assigned area. **Key Result Areas** **KRA1 Business Development** •(R) Develop a priority list of market opportunities to explore in their respective market •(R) Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers (R) Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc **KRA2 Industry Analysis** (R,A) Understand the allotted geographic areas regularly and conduct market analysis to assess the market position **KRA3 Customer Management** (R) Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation **KRA4 Order Planning & Scheduling** (R) Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch **KRA5 Payment Receivables** •(R) Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters •(R) Ensure timely delivery of invoices & credit/debit notes •(R) Monitor Daily customer wise sales and collection data and ensure timely collections (R) Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection **KRA6 Product Rate** (R) Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP