Customer Service Advisor-Voice

Job description

About BT Group • BT Group is one of the worlds leading telecommunications and technology companies, serving millions of customers across the UK and globally. We provide connectivity, communication, and digital solutions through our well-known brands and services. • At BT, we focus on customer experience, innovation, and empowering our people to build a rewarding career in a global organisation. Role & responsibilities Customer Support Advisor Voice • Handle inbound customer calls and resolve queries professionally. • Understand customer concerns and provide accurate solutions. • Handle escalations and irate customers with patience and empathy. • Maintain quality, productivity, and customer satisfaction targets. • Follow process guidelines and ensure a positive customer experience. Preferred Candidate Profile • 1 Year in Voice/Customer Service/BPO. • Excellent spoken English and communication skills. • Strong customer-handling and problem-solving skills. • Good listening, comprehension, and interpersonal skills. • Experience handling international customers preferred. • Comfortable working in rotational shifts. Benefits & Perks • Hybrid Work Mode • Night Shift Allowance • Medical & Mediclaim Benefits • Both-Side Cab Facility • 5 Days Working • Employee-Friendly Work Environment