Walk-in || Direct Walk-In Opportunity | Complaints Administration | Tcs Kolkata

Job description

Direct Walk-In Opportunity | Complaints Administration | TCS Kolkata | 5th September 2026 Walk-In Drive Location: TCS Gitanjali Park, Tata Consultancy Services Ltd., IT/ITES SEZ, Plot IIF/3, Action Area II, New Town, Rajarhat, Kolkata - 700156, West Bengal Walk-In Drive Date: Saturday, 5th September 2026 Interview Timings: 9:00 AM - 12:00 PM Role: Administration Assistant Complaints Experience Required: 2-8 Years Preferred Domain Experience: Insurance Shift: Rotational Shifts (including Night Shifts) Qualification: Graduate and Above Joining Preference: Immediate Joiners preferred Who Should Apply? • Candidates with experience in the Insurance domain, particularly in Complaints Handling and Complaint Resolution. • Professionals with exposure to Quality Assurance, Audit, Compliance, or Regulatory Testing processes. • Experience in customer complaint investigations, root cause analysis, and process improvement initiatives. • Strong attention to detail with experience in maintaining records, tracking complaints, and ensuring process adherence. • Candidates with excellent customer communication, problem-solving, and stakeholder management skills. Key Responsibilities • Handle and resolve customer complaints while ensuring fair customer outcomes. • Conduct complaint investigations, root cause analysis, and quality reviews. • Ensure compliance with regulatory requirements, policies, and service standards. Documents need to carry: ID Proof (Original) & Photocopy, Updated CV, Passport Size Photograph, All Education Documents, All Experience Documents and Xerox copy of EPFO. Eligibility: • Bachelor's degree (2 Years to 8 Years) can apply. • Minimum 15yrs of regular education (10th + 12th + 3 years Graduation) • Graduates through Open Universities/Correspondence graduates need not apply • Not more than 2 years of gap in Graduation or Employment. • Mode of Salary credit should be through bank from all the previous employers (No cash in hand) • Relieving letters from all the previous companies are mandatory PFB the norms to be followed during the Interview process: • We will not be responsible for any loss of original certificates; it is the sole responsibility of the candidates. • Two / four-wheelers can be parked in the parking area. • Candidates must wait in the lounge. • Water dispensers are available. • Rest rooms are located near the wash area of the cafeteria. "TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately"