Customer Service Analyst (Third Party Payroll Position)

Job description

Role & responsibilities: • Appointment booking/Confirmation/Negotiation with customer FC • Daily dispatch planning - Constraints & priority checks • Weekly customer connects • Weekly JAVIS connect and as per need basis. • Detailed RCA (by Line) of loss on POs & Stock loss minimization • Daily shipment logistical support with CFA • Masters tracking and customer portal coordination. • MIS reports - PO/billing status/shipment status • Ensure on-time in-full delivery of stocks to the customer by timely Order and OBD Creation. • Timely PO amendments and Master Data corrections. • SAP stock billing activities daily. • Ensuring maximum fill rate to customer for stock fulfilment. • Prepare daily reports and dashboards for stock movement and tracking. • SPOC for customer for all queries related to billing, dispatches and troubleshooting on logistics. • Customer relations and improvement on daily activities for supply chain excellence. Preferred candidate profile: • ERP Knowledge, preferably SAP is mandatory. • Excellent knowledge of Excel and other MS Office tools. • Educational Qualification: Graduate in any stream. • Work Experience: 2-3 years of relevant work experience • Key skills In depth knowledge of customer service, logistics. • Strong analytical skills required.