Customer Service Analyst (Third Party Payroll Position)

Job description

**Role & responsibilities:** - Appointment booking/Confirmation/Negotiation with customer FC - Daily dispatch planning - Constraints & priority checks - Weekly customer connects - Weekly JAVIS connect and as per need basis. - Detailed RCA (by Line) of loss on POs & Stock loss minimization - Daily shipment logistical support with CFA - Masters tracking and customer portal coordination. - MIS reports - PO/billing status/shipment status - Ensure on-time in-full delivery of stocks to the customer by timely Order and OBD Creation. - Timely PO amendments and Master Data corrections. - SAP stock billing activities daily. - Ensuring maximum fill rate to customer for stock fulfilment. - Prepare daily reports and dashboards for stock movement and tracking. - SPOC for customer for all queries related to billing, dispatches and troubleshooting on logistics. - Customer relations and improvement on daily activities for supply chain excellence. **Preferred candidate profile:** - ERP Knowledge, preferably SAP is mandatory. - Excellent knowledge of Excel and other MS Office tools. - Educational Qualification: Graduate in any stream. - Work Experience: 2-3 years of relevant work experience - Key skills In depth knowledge of customer service, logistics. - Strong analytical skills required.