Customer Service Executive

Job description

**Job Description:** Provide customer support to consumers via telephone .Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. **What You will do** Provides customer support by phone. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. - Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. - Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. - When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. - Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. - Updates customer information and ensures accurate entry of contact information. - Meets standards of job, such as quality standards, adherence to schedule and average handle time. - May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. - Other related duties assigned as needed. Primary Skill Knowledge of the companys products, services and business operations to enable resolution of customer inquiries - Excellent customer service skills that build high levels of customer satisfaction - Excellent verbal communication skills. - Computer navigation and operation skills - Demonstrates effective people skills and sensitivities when dealing with others - Ability to work both independently and in a team environment. What we offer you - A competitive salary with attractive benefits including private medical and dental coverage insurance - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities - A modern work environment and a dedicated and motivated team - A broad range of professional education and personal development opportunities A work environment built on collaboration and respect. EDUCATION REQUIREMENTS High school diploma or GED