Customer Service Executive

Job description

Roles and Responsibilities : • Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner. • Process customer requests for products or services, resolve issues, and provide solutions in accordance with company policies. • Maintain accurate records of all interactions with customers using CRM software. • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Job Requirements : • 1-3 years of experience in an inbound voice process environment (BPO/Call Centre). • Excellent communication skills with the ability to handle high-pressure situations calmly. • Proficiency in English language is essential; knowledge of Hindi language is desirable.