Customer Service Executive - UCV Finance - Motor Finance - Sales - GORAKHPUR - CROSS ROAD - CSE

Job description

| | | --- | | **Key Deliverables:** **Lead Generation** - Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market. **Customer Relationship Management** - End to end customer relationship management including explaining product offerings and resolving sales queries. - Cross-selling product offerings to customers. - Educates customers with information to build their understanding of issues and capabilities. - Goes beyond their day-to-day work to assist customers in a positive manner. **Dealer Relationship Management** - Maintaining relationship with assigned dealer. **Deal Processing** - Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) **Internal Stakeholder Management** - Interact with operations and credit team in order to ensure smooth processing of loan application. | | **Education Qualification:** Undergraduate/Graduate in any stream.  Commerce Graduate preferred. | | **Specialized job competencies:** | | **Functional Competencies** - Communication Skill - Negotiation Skill - Market/Industry Knowledge - Analytical Skill - Product Knowledge | **Behavioral Competencies** - Execution Excellence - Customer Centricity | | **Hiring Parameters:** - Candidates from commerce graduate stream preferred. - Should be comfortable to move in the market. - Should have learning attitude. - Should have bike and license. - Good knowledge of RTO (UV) - Should have Product Knowledge (UV) |