Customer Success Associate

Job description

Dozee is looking for a proactive and detail-oriented professional to manage client support, project execution, and reporting operations. The role involves handling end-to-end project management, preparing clinical and technical reports, ensuring data accuracy, and supporting teams via HubSpot and other tools. Candidates should have 2+ years of experience, strong communication skills, and expertise in operations, CRM systems, and Advanced Excel. This is a full-time, on-site role (5 days/week). Key Responsibilities - Support the virtual command center team that escalates health alerts to hospitals and field ops. - Assist hospitals and patients with setup process and problem resolution for smooth execution and scaling. - Assist with the full operational execution of internal revenue generating compliance platform- Circle health. - Coordinate with the field team whenever necessary. - Build and manage relationships with nurses and patients. - Provide analysis of frequent issues/alerts escalated and support the team in ensuring long time solutions are created to mitigate the same. Skills - Educational Qualification - PUC/Diploma. - Minimum 4-5 years experience. - Good communication and presentation skills. Must be able to articulate well. - Prior experience of managing teams. - Prior experience of setting up operations processes. - Must have prior experience of CRM/IVR systems. - Should have a reasonable understanding of operations. - Should possess business acumen and should be results oriented. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.