Customer Success Manager

Job description

**The Customer Success Manager (CSM) is a key link between LEAD and partner schools, ensuring** **successful implementation and growth of our academic solutions. This role combines relationship** **management, Operational excellence, and a strong focus on outcomes such as retention, satisfaction, and** **revenue growth. We are looking for highly competent professionals who understand what it takes to ensure** **quality education and are excited by the idea of closely partnering with our schools on ground.** **ROLES RESPONSIBILITIES** **Customer Success Engagement** **Build strong relationships with school leaders and teachers to ensure adoption and impact.** **Drive high customer satisfaction (NPS) and ensure timely issue resolution.** **Retention Revenue Growth** **Lead school retention and renewals while identifying upsell and cross-sell opportunities.** **Ensure timely fee collections and support schools in boosting admissions.** **Training Implementation Support** **Conduct training for teachers and staff to drive effective program use.** **Track implementation quality and coordinate with Academic and Sales teams.** **Reporting Campaigns** **Maintain accurate records of school interactions, performance, and collections.** **Execute BTL campaigns and share periodic progress reports.** **EXPERIENCE** **5+ years in customer-facing roles in Ed tech (field sales, account management, or key accounts).** **Experience in collections, upselling, and school relationship management** **Fluent in local language and open to travel to our partnered schools.** **Graduate; MBA/BTech or math background preferred.** **COMPETENCIES** **Strong customer orientation and stakeholder management.** **Effective communicator and trainer.** **High ownership, structured, and solutions-driven.** **Tech-savvy and comfortable working in fast-paced environments.** Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.