Customer Support Associate

Job description

**Job description** **Job Overview:** Zebronics India Pvt Ltd is seeking a proactive and customer-focused Customer Support Executive to handle customer queries, provide technical assistance, and ensure a seamless post-sales experience. The ideal candidate should have good communication skills, problem-solving abilities, and basic technical knowledge of consumer electronics and IT peripherals is be an added advantage. **Key Roles & Responsibilities:** - Handle inbound and outbound customer interactions via phone, email - Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services. - Provide accurate information about Zebronics products, features, and service policies. - Log customer interactions and maintain records in CRM/helpdesk systems. - Manage warranty claims and RMA processes as per company guidelines. - Coordinate with service centers, logistics, and technical teams for issue resolution. - Escalate complex or unresolved issues to the concerned department in a timely manner. - Ensure adherence to defined TAT (Turnaround Time) and quality standards. - Maintain high levels of customer satisfaction and service excellence. - Prepare daily/weekly reports on customer issues and feedback trends. **Required Skills & Competencies:** - Excellent verbal and written communication skills (English & Hindi; regional language is a plus). - Strong problem-solving and troubleshooting skills. - Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage. - Experience with CRM/helpdesk tools is an added advantage - Ability to handle voice, and Email Support effectively. - Good multitasking and time management abilities. - Customer-centric attitude with strong interpersonal skills. - Proficiency in MS Office (Excel, Word).