Customer Support Associate

Job description

Job description Job Overview: Zebronics India Pvt Ltd is seeking a proactive and customer-focused Customer Support Executive to handle customer queries, provide technical assistance, and ensure a seamless post-sales experience. The ideal candidate should have good communication skills, problem-solving abilities, and basic technical knowledge of consumer electronics and IT peripherals is be an added advantage. Key Roles & Responsibilities: • Handle inbound and outbound customer interactions via phone, email • Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services. • Provide accurate information about Zebronics products, features, and service policies. • Log customer interactions and maintain records in CRM/helpdesk systems. • Manage warranty claims and RMA processes as per company guidelines. • Coordinate with service centers, logistics, and technical teams for issue resolution. • Escalate complex or unresolved issues to the concerned department in a timely manner. • Ensure adherence to defined TAT (Turnaround Time) and quality standards. • Maintain high levels of customer satisfaction and service excellence. • Prepare daily/weekly reports on customer issues and feedback trends. Required Skills & Competencies: • Excellent verbal and written communication skills (English & Hindi; regional language is a plus). • Strong problem-solving and troubleshooting skills. • Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage. • Experience with CRM/helpdesk tools is an added advantage • Ability to handle voice, and Email Support effectively. • Good multitasking and time management abilities. • Customer-centric attitude with strong interpersonal skills. • Proficiency in MS Office (Excel, Word).