Customer Support Engineer -Avionics (Airbus)

Job description

Key Responsibilities: * Act as the primary technical interface between Airbus and airline customers for IFE and connectivity systems. * Provide timely and effective resolution of in-service technical issues related to IFE and connectivity systems. * Analyze and respond to customer queries using Airbus technical documentation (AMM, TSM, IPC, MPD, CMM, etc.). * Coordinate with internal design offices, suppliers, and program teams to resolve complex technical issues. * Support Entry-Into-Service (EIS) activities, including on-site support and training for airline personnel. Required Skills \& Qualifications: * Bachelor's degree in Aerospace, Electronics, Avionics, or a related engineering field. * 3--7 years of experience in aircraft maintenance or customer support, with a strong focus on IFE and connectivity systems. * Solid understanding of Airbus technical documentation: AMM, TSM, MPD, IPC, CMM, etc. * Familiarity with Airbus in-service engineering and airworthiness processes. * Experience in base maintenance or modification programs is highly desirable. * Familiarity with IFE systems (e.g., Panasonic, Thales) and connectivity technologies (e.g., SATCOM GX system, GSM). * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work in a multicultural and cross-functional environment.