Customer Support Engineer ( CT/Cathlab) - Hubli

Job description

Key Responsibilities • Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision • Communicating and accept all operative advices from the Customer Care Center. • Supporting the Service process and ensure optimal performance in all process activities related to within his/her area of responsibility • Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues • Inform Regional Service Center on all escalation issues • Report any customer complaints with proper documentation to the CCC • Ensure the proper use of tool & test equipment and report the usage on any related service report. • Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare • Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services • All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.