Customer Support Executive

Job description

Job description Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. Eligibility Criteria: • Fluent English communication is mandatory (excellent reading and writing skills). • Ability to communicate professionally with international customers. • Good typing speed and basic computer knowledge. • Strong problem-solving and customer service skills. • Willingness to work in rotational/night shifts, if required. • Freshers and experienced candidates are welcome (if applicable). Key Responsibilities: • Respond to customer inquiries via chat. • Resolve customer issues promptly and professionally. • Maintain quality and productivity standards. • Document customer interactions accurately. Note: Only candidates with excellent English reading and writing skills are eligible to apply. • Excellent communication and interpersonal skills • Please bring the original physical copy of any of your identification documents for verification. • Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.