Customer Support Executive - Gaming

Job description

Agents Skills: • High understanding of Counter-Strike. • Excellent report writing skills: Should be able to extract important trends from numerous trends and deliver them timely (at least one member in the team). • Proactive personnel: Able to discover and propose anomalies in builds rather than mechanically conducting tests and monitoring. • While customer support has clear manuals, there is no clear manual for social media monitoring and operation support. Therefore, more proactive and initiative-driven recruitment and team operation may be required. It might be worthwhile to hire an excellent leader even if it costs a bit more. Required Qualifications • Experience: Minimum of one (1) year of professional experience in Trust And Safety in CounterStrike, trust & safety, community management, or a similar operations role within the gaming industry or a high-volume platform. • Trust & Safety experience into Counter-Strike platform is mandatory. At least 1 Year Experience required experience in playing Counter-Strike. • Culturally aware of the regional trends. Immediate Joining Requirement • Able to work in Night shifts / Rotational Shifts • The successful candidate must be available for immediate joining upon the successful completion of the hiring process. If you are interested to join the dynamic team, Please drop your resume via whats app on Or call on 8801811731(HR Rohit) Mon - Fri (11 AM to 6 PM )