Customer Support Executive

Job description

Candidates interested contact @7065696538 Job Summary We are looking for a customer-focused and enthusiastic Customer Support Executive to provide excellent service to customers. The ideal candidate will resolve customer inquiries, handle complaints professionally, and ensure a positive customer experience. Key Responsibilities • Respond to customer inquiries via phone, email, chat, or social media. • Resolve customer complaints in a timely and professional manner. • Provide accurate information about products, services, and company policies. • Maintain records of customer interactions and transactions. • Escalate complex issues to the appropriate department when necessary. • Follow up with customers to ensure their issues are resolved. • Meet customer satisfaction and response time targets. • Collaborate with internal teams to improve customer experience. Required Qualifications • Bachelor's degree or equivalent (preferred). • 06 years of experience in customer support, customer service, or a similar role. • Excellent verbal and written communication skills. • Strong problem-solving and interpersonal skills. • Basic computer proficiency and knowledge of CRM software. • Ability to multitask and work in a fast-paced environment. • Positive attitude and customer-first mindset.