Customer Support Executive

Job description

Candidates interested contact @7065696538 Job Summary We are looking for a customer-focused and enthusiastic Customer Support Executive to provide excellent service to customers. The ideal candidate will resolve customer inquiries, handle complaints professionally, and ensure a positive customer experience. Key Responsibilities - Respond to customer inquiries via phone, email, chat, or social media. - Resolve customer complaints in a timely and professional manner. - Provide accurate information about products, services, and company policies. - Maintain records of customer interactions and transactions. - Escalate complex issues to the appropriate department when necessary. - Follow up with customers to ensure their issues are resolved. - Meet customer satisfaction and response time targets. - Collaborate with internal teams to improve customer experience. Required Qualifications - Bachelor's degree or equivalent (preferred). - 06 years of experience in customer support, customer service, or a similar role. - Excellent verbal and written communication skills. - Strong problem-solving and interpersonal skills. - Basic computer proficiency and knowledge of CRM software. - Ability to multitask and work in a fast-paced environment. - Positive attitude and customer-first mindset.