Customer Support Executive

Job description

Exp- 1-2 Years CTC- 4.5 Lac Mode- Hybrid Language Required- Hindi, English Responsibilities ● Answering calls and mails to guide customers about Livspace design services and products for end-to-end home design projects as per the SLA and TAT. ● Assisting customers while they shop online; guiding them on the best design products for their homes. ● Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries. ● Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints ● Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification ● Make reminder calls to clients, send follow-up emails, and schedule appointments ● Feedback calls to customers ● Perform other duties as assigned Key Requirements ● Great written and verbal communication skills ● Good listener with active problem solving skills ● Good interpersonal and analytical skills ● Quick learner and open to learning new channels or processes ● Flexible with work timings/ schedule and availability. ● Knowledge of social media platforms ● E-commerce experience is a bonus ● Freshers are more than welcome ● Multitasker with flexibility to work in different work roles. ● Basic knowledge about home interior design and products would be an added advantage. ● Prior experience of working with CRM tools such as Freshdesk would be an added advantage.