Customer Support Executive

Job description

reetings From Omega Healthcare !!! We are hiring for Customer support executive Voice for Night shift! Excellent communication is mandatory Walk in Address - Omega Healthcare Ground Floor Tower 1, RMZ Millennia Business Park Dr, MGR Main Rd, Kandanchavadi, Chennai, Tamil Nadu 600096, India Landmark: Thanthi TV building HR Priyanka - 8838466330 Notice Period - Immediate Joiners Only 1years of Experience into voice process Mandatory Roles and Responsibilities • Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). • Identify potential process improvements, trends, issues and escalate to Supervisor through calling. • Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. • Be part of all the training session to gain knowledge towards RCM. • Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions • Identify the accounts which does not require calling and can be fixed by Analyst to resolve • Logical thinking to identify the trends, resolve accounts for an error free account • Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities • Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). • Identify potential process improvements, trends, issues and escalate to Supervisor through calling. • Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. • Be part of all the training session to gain knowledge towards RCM. • Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions • Identify the accounts which does not require calling and can be fixed by Analyst to resolve • Logical thinking to identify the trends, resolve accounts for an error free account • Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Desired Candidate Profile • Minimum 1 Yr Voice process Experience • Graduates or Under Graduates • Good communication skills Perks and Benefits • Quarterly Incentives • 5 days a week • All US holidays along with Indian Holidays • Very lucrative employee referral policy Desired Candidate Profile. Regards, HR Priyanka - 8838466330