Customer Support Executive

Job description

PAYU PAYMENTS PRIVATE LIMITED **Job Title: Customer Service executive/Sr executive** **Job Location: Mumbai** **Job Type: Contract** **Key Responsibilities** - Actioning promptly on the customer complaints/requests/queries by maintaining the SLA. - Followup with internal teams to ensure the timely response to the customer case. - Excel skills required (Pivot tables, VLOOKUP, HLOOKUP) **Requirements** - Requires basic analytical skills - Hands on experience in CRM system under customer service and preferably experience in financial services with knowledge of loans.