Customer Support(Hindi Speaking)

Job description

Key Roles & Responsibilities: • Handle inbound and outbound customer interactions via phone, email • Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services. • Provide accurate information about Zebronics products, features, and service policies. • Log customer interactions and maintain records in CRM/helpdesk systems. • Manage warranty claims and RMA processes as per company guidelines. • Coordinate with service centers, logistics, and technical teams for issue resolution. • Escalate complex or unresolved issues to the concerned department in a timely manner. • Ensure adherence to defined TAT (Turnaround Time) and quality standards. • Maintain high levels of customer satisfaction and service excellence. • Prepare daily/weekly reports on customer issues and feedback trends. Required Skills & Competencies: • Excellent communication in English, Hindi & Tamil. • Strong problem-solving and troubleshooting skills. • Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage. • Experience with CRM/helpdesk tools is an added advantage • Ability to handle voice, and Email Support effectively. • Good multitasking and time management abilities. • Customer-centric attitude with strong interpersonal skills. • Proficiency in MS Office (Excel, Word).