D365 CRM Competency Lead

Job description

Job Role: D365 CRM Competency Lead Skills And Experience • 15+ years of total experience in CRM, with 10+ years specifically in D365 (CE). • Deep expertise in Dynamics 365 Customer Engagement (CE) modules: Sales, Customer Service, Marketing, Field Service, and Project Operations. • Familiarity with Dynamics 365 Finance & Operations (F&O) is a strong plus. • Proven experience in Power Platform (Power Apps, Power Automate, Power BI) and Dataverse, with knowledge of integrations using Azure services and Logic Apps. • Knowledge on building and configuring CRM forms, views, dashboards, and workflows. • Understanding of CRM API, REST/ODATA and SOAP endpoints • Experience with .NET, SQL Server, JavaScript, and C# • Experience with Dynamics CRM SDK & Microsoft SharePoint and Business Intelligence a plus. • At least 5 Microsoft certifications including Dynamics 365 Solution Architect Expert, Functional Consultant Associate, and/or Power Platform Architect. • Experience in leading complex solutioning efforts for large Dynamics 365 transformation and modernization programs. • Strong presales solutioning skills including proposal creation, estimation, and architecture blueprinting. • Demonstrated success in mentoring, practice development, and community leadership within the D365 space. • Excellent communication and stakeholder management skills, with the ability to engage C-level clients. • Strong team leadership and strategic planning abilities, with a proven track record of growing CRM practices. Responsibilities • Develop and lead the Microsoft Dynamics 365 competency strategy, defining technical and functional skill tracks across CE • Drive thought leadership in D365 proposals, solution design, and digital transformation initiatives. • Serve as a technical escalation point for delivery teams during critical issues, escalations, and solution design discussions. • Formulate and drive certification plans, training paths, and skill-building initiatives across the team. • Establish competency KPIs, track benefits realization, and support business case development for internal and external initiatives. • Represent the organization in Microsoft partner programs, MVP communities, and key industry events. • Lead innovation efforts by conceptualizing accelerators, reusable frameworks, and demo assets leveraging D365 and Power Platform. • Stay abreast of market trends, D365 roadmap updates, and ensure alignment of competency strategy with industry best practices. • Collaborate with sales, delivery, and marketing teams to support go-to-market initiatives and client pitches. • Ensure team certifications and specializations align with Microsoft Partner Network (MPN) requirements and partnership tier goals.