D365 Functional Consultant

Job description

Qualifications • 4-7 years of experience in software testing, with a focus on Dynamics 365 Customer Service. • Expertise in CTI testing, contact center solutions, and omnichannel capabilities. • Proficiency in Azure DevOps or JIRA for test management. • Strong knowledge of API testing and SQL for data validation. • Experience with telephony platforms like Genesys, NICE CXone, Five9, and Avaya. • Ability to design and execute test scenarios for inbound call routing and outbound dialing. • Understanding of IVR navigation and call transfer processes. • Familiarity with call recording validation and case creation validation. • Excellent communication and collaboration skills for effective team work. • Analytical mindset with a problem-solving approach to testing and integration challenges. Requesting your send updated resume on himanshu.sinha@zensar.com