Data Analyst III, Global Complaint Vigilance Systems and Trending

Job description

Kenvue is currently recruiting for a: Data Analyst III, Global Complaint Vigilance Systems and Trending What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. Role reports to: Sr. Mgr Global CV Systems & Trending Location: Asia Pacific, India, Maharashtra, Greater Mumbai Work Location: Hybrid What you will do Kenvue is currently recruiting for: Data Analyst III, Global Complaint Vigilance Systems and Trending This role reports to Sr. Mgr. Global CV Systems & Trending Global Quality NA - Product QA Management and is based at Mumbai. Looking for Mumbai based candidates only. Who We Are At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here Position Overview: • Analyst III leads complex analytics activities and develops solutions for global business partners. Analyst III performs analysis of data to support global metrics, trend analysis and risk management planning.  Responsibilities include collaboration with business quality team members in other regions to develop procedures and technical rationale documents in support of projects and procedural changes.  • Analyst III must have the ability to lead various projects within the department and communicate effectively with all levels of management. This role will analyze data and perform periodic complaint trend analysis.  Analyst III will prepare and present Complaint Vigilance data to QA Management and cross functional business partners.    What will you do: • Leverage advanced data mining and predictive analytics techniques to identify emerging trends, anomalies, and potential complaint surges within global complaint vigilance systems, driving proactive risk mitigation and preemptive interventions. • Collaborate cross-functionally with quality assurance, regulatory, engineering, and customer support teams to facilitate comprehensive complaint investigations, translate complex data insights into actionable compliance improvements, and ensure thorough root cause analysis and documentation. • Design and implement dynamic dashboards and data integration methods that visualize complaint trends in real-time by synthesizing diverse data sources, enhancing decision-making agility and creating a holistic view of product performance and customer feedback. • Prepare and review data-driven responses related to adverse events and customer inquiries, supporting regulatory and reimbursement processes. • Collaborate with relevant departments to implement, monitor, and continuously assess the effectiveness of corrective actions addressing severe or recurring product issues to prevent recurrence of complaints and improve product safety. • Champion continuous improvement initiatives by proposing novel analytical frameworks and developing comprehensive trend reports that elevate complaint handling efficiency, accuracy, and inform ongoing enhancements. • Support the data analytics team on data discovery in data lake and data ingestions from the sources system. • Work in partnership with system owners to understand the process and the data input in