Department Manager

Job description

**Why This Role Matters** To drive sales and operational excellence for a specific department/category within the store (e.g., furniture, décor, furnishings), ensuring high customer satisfaction and achievement of business targets **What You Will Own** - Sales performance of the assigned department - Team supervision (sales associates within the department) - Customer engagement and assisted selling for high-value products - Visual merchandising of the department as per guidelines - Stock availability, replenishment, and inventory accuracy - Department-level reporting and performance tracking **Key Result Areas** - Achieve department-wise sales targets - Improve conversion %, ATV, and category contribution - Ensure high product availability and minimal stock-outs - Maintain VM standards and attractive product displays - Deliver excellent customer experience and increase repeat customers - Reduce shrinkage and maintain stock accuracy **What Success Looks Like** - Consistent achievement of department sales targets - Strong growth in key categories (e.g., sofas, beds, dining, décor) - High customer engagement leading to better conversions - Well-merchandised department aligned with brand standards - Efficient stock management with minimal discrepancies - Motivated team delivering strong individual performance **Who Thrives in This Role** - Graduate - Any Stream - 4–8 years of retail experience (preferably furniture/home retail) - Strong selling skills, especially in assisted and consultative sales - Ability to manage and motivate a small team - Eye for detail in visual merchandising and store presentation - Data-driven approach to tracking sales and performance - High energy and customer-first mindset