Department Manager

Job description

Why This Role Matters To drive sales and operational excellence for a specific department/category within the store (e.g., furniture, décor, furnishings), ensuring high customer satisfaction and achievement of business targets What You Will Own • Sales performance of the assigned department • Team supervision (sales associates within the department) • Customer engagement and assisted selling for high-value products • Visual merchandising of the department as per guidelines • Stock availability, replenishment, and inventory accuracy • Department-level reporting and performance tracking Key Result Areas • Achieve department-wise sales targets • Improve conversion %, ATV, and category contribution • Ensure high product availability and minimal stock-outs • Maintain VM standards and attractive product displays • Deliver excellent customer experience and increase repeat customers • Reduce shrinkage and maintain stock accuracy What Success Looks Like • Consistent achievement of department sales targets • Strong growth in key categories (e.g., sofas, beds, dining, décor) • High customer engagement leading to better conversions • Well-merchandised department aligned with brand standards • Efficient stock management with minimal discrepancies • Motivated team delivering strong individual performance Who Thrives in This Role • Graduate - Any Stream • 4–8 years of retail experience (preferably furniture/home retail) • Strong selling skills, especially in assisted and consultative sales • Ability to manage and motivate a small team • Eye for detail in visual merchandising and store presentation • Data-driven approach to tracking sales and performance • High energy and customer-first mindset