Deputy General Manager - Corporate Quality

Job description

Roles and Responsibility • Develop and implement comprehensive quality management strategies to ensure high standards of service delivery. • Lead cross-functional teams to identify areas for improvement and drive process enhancements. • Conduct regular audits and assessments to evaluate compliance with industry regulations and company policies. • Collaborate with stakeholders to resolve quality-related issues and improve overall customer satisfaction. • Analyze data and metrics to measure performance and inform quality improvement initiatives. • Provide training and coaching to team members on quality procedures and best practices. Job Requirements • Proven experience in quality management, preferably in the CRM/IT Enabled Services/BPO industry. • Strong understanding of quality frameworks and methodologies, such as Six Sigma or ISO. • Excellent leadership and communication skills, with the ability to motivate and guide teams. • Ability to analyze complex data sets and make informed decisions to drive business outcomes. • Experience with quality management software and tools, such as QMS or audit management systems. • Strong problem-solving skills, with the ability to think critically and creatively to resolve quality issues.