DEPUTY GENERAL MANAGER - DELIVERY QUALITY

Job description

**Roles and Responsibility** - Oversee the delivery quality process to ensure high standards of service. - Develop and implement strategies to improve delivery quality and customer satisfaction. - Collaborate with cross-functional teams to identify areas for improvement and optimize processes. - Analyze data and metrics to measure delivery quality and make informed decisions. - Provide coaching and training to team members to enhance their skills and performance. - Foster a culture of continuous improvement and excellence within the team. **Job Requirements** - Proven experience in managing delivery quality operations, preferably in a similar industry. - Strong understanding of quality management principles and practices. - Excellent leadership and communication skills, with the ability to motivate and inspire teams. - Ability to analyze complex data sets and make informed decisions. - Experience with process improvement methodologies and tools. - Strong problem-solving skills, with the ability to think critically and creatively.