DEPUTY GENERAL MANAGER - DELIVERY QUALITY

Job description

Roles and Responsibility • Oversee the delivery quality process to ensure high standards of service. • Develop and implement strategies to improve delivery quality and customer satisfaction. • Collaborate with cross-functional teams to identify areas for improvement and optimize processes. • Analyze data and metrics to measure delivery quality and make informed decisions. • Provide coaching and training to team members to enhance their skills and performance. • Foster a culture of continuous improvement and excellence within the team. Job Requirements • Proven experience in managing delivery quality operations, preferably in a similar industry. • Strong understanding of quality management principles and practices. • Excellent leadership and communication skills, with the ability to motivate and inspire teams. • Ability to analyze complex data sets and make informed decisions. • Experience with process improvement methodologies and tools. • Strong problem-solving skills, with the ability to think critically and creatively.