Director, Accounting Services

Job description

**Role Summary** A senior operations and transformation leader with **14+ years of experience** across **BPO, Finance & Accounting**, managing **large-scale global delivery teams of 1000+ FTEs**. Responsible for endtoend multitower service delivery, digital transformation, commercial governance, and strategic client partnership. **Key Requirements** - **14+ years** in BPO operations, Finance & Accounting services (Automotive domain added advantage) - **5+ years in senior leadership or directorlevel roles**, leading **large-scale global operations of 700+ FTEs**. - Strong experience in multitower delivery, governance, contract negotiations and operational excellence. - Deep expertise in digital transformation, automation, AI, analytics, and ERP/platform modernization. SAP is preferred. - Strong commercial acumen with a proven track record in managing RFP's, RFQ's, budgets, revenue, and profitability. - Excellent executive-level stakeholder engagement, communication, and relationship management skills. - Available to work in UK hours from Kochi Conduent office. **Key Responsibilities** **I. Strategic & Operational Leadership** - Define and execute operational strategy for global, multitower delivery aligned with organizational and client priorities. - Oversee daytoday operations for 1000+ FTEs, ensuring performance stability, governance rigor, and seamless service delivery. - Drive resource planning, workforce optimization, and operating model alignment across global locations. - Act as senior escalation authority across operations, technology, HR, finance, and enabling functions. **II. Digital Transformation & Process Excellence** - Lead automation, AI, analytics, and ERP modernization initiatives to enhance efficiency, accuracy, and cycle time. - Develop and execute transformation roadmaps and standardized global operating models. - Drive continuous improvement, process reengineering, and operational scalability across delivery centers. **III. Financial Governance & Commercial Management** - Own portfolio-level financial management including budgeting, forecasting, revenue assurance, and cost optimization. - Ensure commercial discipline, profitability targets, and contractual compliance. - Evaluate commercial models, contract modifications, and investment scenarios. **IV. Client Leadership & Business Growth** - Serve as executive-level partner to senior client stakeholders, presenting insights, performance narratives, and strategic recommendations. - Lead QBRs/MBRs, governance councils, escalations, and contract or performance discussions. - Support business development through solutioning, client presentations, and identifying upsell/expansion opportunities. **V. Talent Leadership & Organizational Development** - Provide leadership to **1000+ FTEs**, driving capability building, succession planning, and talent development. - Foster a highperformance culture focused on accountability, innovation, and continuous improvement. - Mentor senior managers and emerging leaders to strengthen organizational depth. **Education** - **Master's degree required** (Finance, Accounting, Business, Operations, or related fields). - **CPA, CA or MBA from premium institutes preferred** for advanced strategic and financial responsibilities. - Certifications such as **Lean, Six Sigma (Green Belt/Black Belt)** are highly desirable.