Director, Client Processing Manager

Job description

We’re seeking a future team member for the role of Director, Client Processing Manager to join our Corporate Trust team. This role is located in Pune, India. In this role, you'll make an impact in the following ways: • Manages multiple teams and oversees a core operating area in Client Processing. • Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution. • Manages multiple teams conducting Client Processing activities. • Responsible for resource allocation and for ensuring projects are on schedule and to budget. • Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded. • Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards. • Identifies and implements process improvements to improve the experience for all stakeholders. • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. • Sets departmental budgets and conducts resource planning. • Develops business plans for team/group operations. • Contributes to the achievement of multiple teams objectives. To be successful in this role, we are seeking the following: • Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. • 15+ years of total work experience is preferred with at least 5-7 years in management. • Experience in brokerage processing is preferred.