Director

Job description

R1 RCM is seeking an accomplished and strategic leader for the role of Director – Analytics & Business Intelligence to drive enterprise-scale analytics, reporting transformation, data integration, and business intelligence capabilities supporting our global Revenue Cycle Management operations. **About the Role** This leadership role will be responsible for managing a large, high-performing analytics organization supporting multiple RCM functions across Hospital and Physician Revenue Cycle processes. The role requires close partnership with US business leaders, operations leadership, technology teams, and India-based functional stakeholders to deliver actionable insights, operational intelligence, and scalable analytics solutions that improve financial outcomes, operational efficiency, and client experience. **Work Location:** Gurugram **Responsibilities** - **Enterprise Analytics Leadership** - Define and execute the strategic roadmap for Analytics & BI aligned with organizational and client priorities. - Drive analytics-led operational transformation initiatives across end-to-end Revenue Cycle Management functions including Patient Access, Coding, Billing, Denials, Collections, and Payment Posting. - Collaborate with executive leadership across US and India teams to enhance data-driven decision-making and operational visibility. - Lead enterprise KPI governance, reporting standardization, and analytics modernization initiatives. - Establish scalable frameworks for self-service analytics and business intelligence adoption. - **Data Integration & Engineering** - Lead enterprise-wide data integration strategy across operational, financial, and client systems. - Oversee development and optimization of ETL/ELT pipelines, data warehouses, and cloud-based analytics platforms. - Ensure high standards of data quality, governance, security, and compliance across analytics ecosystems. - Partner with technology and architecture teams to enhance automation and data accessibility. - **Business Intelligence & Reporting** - Oversee development and delivery of executive dashboards, operational scorecards, client reporting, and performance analytics. - Ensure timely and accurate reporting supporting SLA management, productivity tracking, financial performance, and operational excellence. - Drive adoption of visualization best practices and intuitive BI solutions for business stakeholders. - Lead reporting transformation initiatives to improve efficiency, scalability, and automation. - Standardization and optimization of reporting inventory. - **Specialized Analytics & Insights** - Lead advanced analytics teams focused on forecasting, trend analysis, productivity optimization, denial analytics, workforce analytics, and revenue improvement opportunities. - Identify opportunities to leverage predictive analytics, AI/ML, and intelligent automation within RCM workflows. - Translate complex operational data into actionable business recommendations for leadership teams and clients. - **Stakeholder & Client Engagement** - Serve as a strategic analytics partner to US and India operational leadership and client stakeholders. - Present operational insights, business reviews, and strategic recommendations to senior leadership teams. - Collaborate across Operations, Technology, Finance, Transformation, Quality, Compliance, and Client Services organizations. - Support executive governance reviews, client presentations, and strategic transformation initiatives. - **Organizational & People Leadership** - Lead and inspire a high-performing analytics organization of 200+ professionals across multiple functions and delivery teams. - Build strong leadership capability across managers, leads, and SMEs. - Drive talent development, succession planning, employee engagement, and capability enhancement initiatives. - Foster a culture of innovation, accountability, collaboration, and continuous improvement. - **Governance & Operational Excellence** - Establish strong delivery governance models, SLA frameworks, prioritization mechanisms, and performance management standards. - Drive process improvement, automation, and operational efficiency initiatives across analytics delivery. - Ensure adherence to HIPAA, healthcare compliance standards, data privacy, and information security protocols. - Manage risks, escalations, dependencies, and cross-functional coordination effectively. **Qualifications** - Bachelor’s degree in Engineering, Computer Science, Statistics, Mathematics, Healthcare Administration, or related discipline. - Master’s degree (MBA/MS) preferred. - 15+ years of progressive experience in Analytics, Business Intelligence, Data Engineering, or Reporting functions. - 5+ years of leadership experience managing large global teams (200+ employees preferred). - Experience in Healthcare Revenue Cycle Management (RCM) domain require is a plus. - Proven success managing global stakeholder relationships, particularly with US-based business partners. - Experience leading enterprise analytics transformation and large-scale reporting organizations.