Director

Job description

R1 RCM is seeking an accomplished and strategic leader for the role of Director – Analytics & Business Intelligence to drive enterprise-scale analytics, reporting transformation, data integration, and business intelligence capabilities supporting our global Revenue Cycle Management operations. About the Role This leadership role will be responsible for managing a large, high-performing analytics organization supporting multiple RCM functions across Hospital and Physician Revenue Cycle processes. The role requires close partnership with US business leaders, operations leadership, technology teams, and India-based functional stakeholders to deliver actionable insights, operational intelligence, and scalable analytics solutions that improve financial outcomes, operational efficiency, and client experience. Work Location: Gurugram Responsibilities • Enterprise Analytics Leadership • Define and execute the strategic roadmap for Analytics & BI aligned with organizational and client priorities. • Drive analytics-led operational transformation initiatives across end-to-end Revenue Cycle Management functions including Patient Access, Coding, Billing, Denials, Collections, and Payment Posting. • Collaborate with executive leadership across US and India teams to enhance data-driven decision-making and operational visibility. • Lead enterprise KPI governance, reporting standardization, and analytics modernization initiatives. • Establish scalable frameworks for self-service analytics and business intelligence adoption. • Data Integration & Engineering • Lead enterprise-wide data integration strategy across operational, financial, and client systems. • Oversee development and optimization of ETL/ELT pipelines, data warehouses, and cloud-based analytics platforms. • Ensure high standards of data quality, governance, security, and compliance across analytics ecosystems. • Partner with technology and architecture teams to enhance automation and data accessibility. • Business Intelligence & Reporting • Oversee development and delivery of executive dashboards, operational scorecards, client reporting, and performance analytics. • Ensure timely and accurate reporting supporting SLA management, productivity tracking, financial performance, and operational excellence. • Drive adoption of visualization best practices and intuitive BI solutions for business stakeholders. • Lead reporting transformation initiatives to improve efficiency, scalability, and automation. • Standardization and optimization of reporting inventory. • Specialized Analytics & Insights • Lead advanced analytics teams focused on forecasting, trend analysis, productivity optimization, denial analytics, workforce analytics, and revenue improvement opportunities. • Identify opportunities to leverage predictive analytics, AI/ML, and intelligent automation within RCM workflows. • Translate complex operational data into actionable business recommendations for leadership teams and clients. • Stakeholder & Client Engagement • Serve as a strategic analytics partner to US and India operational leadership and client stakeholders. • Present operational insights, business reviews, and strategic recommendations to senior leadership teams. • Collaborate across Operations, Technology, Finance, Transformation, Quality, Compliance, and Client Services organizations. • Support executive governance reviews, client presentations, and strategic transformation initiatives. • Organizational & People Leadership • Lead and inspire a high-performing analytics organization of 200+ professionals across multiple functions and delivery teams. • Build strong leadership capability across managers, leads, and SMEs. • Drive talent development, succession planning, employee engagement, and capability enhancement initiatives. • Foster a culture of innovation, accountability, collaboration, and continuous improvement. • Governance & Operational Excellence • Establish strong delivery governance models, SLA frameworks, prioritization mechanisms, and performance management standards. • Drive process improvement, automation, and operational efficiency initiatives across analytics delivery. • Ensure adherence to HIPAA, healthcare compliance standards, data privacy, and information security protocols. • Manage risks, escalations, dependencies, and cross-functional coordination effectively. Qualifications • Bachelor’s degree in Engineering, Computer Science, Statistics, Mathematics, Healthcare Administration, or related discipline. • Master’s degree (MBA/MS) preferred. • 15+ years of progressive experience in Analytics, Business Intelligence, Data Engineering, or Reporting functions. • 5+ years of leadership experience managing large global teams (200+ employees preferred). • Experience in Healthcare Revenue Cycle Management (RCM) domain require is a plus. • Proven success managing global stakeholder relationships, particularly with US-based business partners. • Experience leading enterprise analytics transformation and large-scale reporting organizations.