Duty Manager - Holiday Inn Express Hyderabad Hitec City

Job description

Key Responsibilities: • Guest Service & Brand Experience • Ensure all guests receive service as per IHG Way of Clean and brand service standards. • Handle VIP arrivals, guest complaints, and special requests promptly and professionally. • Maintain high guest satisfaction scores (GSTS / Medallia targets). • Ensure brand greetings and service touchpoints are followed consistently. • Operational Management • Supervise Front Office, Housekeeping coordination, and F&B during shift. • Conduct daily shift briefings and ensure smooth handovers. • Monitor room inventory, room status, and overbooking situations. • Ensure compliance with SOPs and emergency procedures. • Team Leadership • Guide and support team members during shifts. • Ensure grooming standards and professional conduct as per brand guidelines. • Assist in training new associates on brand standards and service delivery. • Financial & Compliance • Monitor daily cash handling, billing accuracy, and night audit coordination. • Ensure adherence to internal controls and audit requirements. • Support upselling initiatives to maximize revenue (IHG Rewards enrolments, room upgrades, etc.). • Safety & Security • Ensure guest and employee safety at all times. • Handle emergency situations (fire, medical, security issues) as per hotel SOP. • Conduct routine property checks during shift. Key Skills & Competencies: • Strong leadership and decision-making ability • Excellent communication and interpersonal skills • Problem-solving and conflict resolution • Guest-focused mindset • Knowledge of PMS (Opera preferred) • Understanding of IHG brand standards Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.