Education Professional

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As part of the NiCE Global Education Services team, you will deliver instructor-led training that enables customers to confidently adopt AI Agent solutions powered by Cognigy. You bring a strong foundation in technical training delivery and platform fluency to explain concepts clearly and guide learners through hands-on exercises. Above all, you are an exceptional educator who makes complex AI and conversational concepts immediately practical and actionable. How will you make an impact? Training Delivery & Facilitation • Deliver ILT sessions, hands-on labs, and workshops on the Cognigy platform across foundational and advanced tracks, including AI Agent configuration, message lifecycle, API integration, multilingual agents, voice, and analytics. • Facilitate engaging, interactive sessions for technical and business audiences, adapting delivery style and pacing to skill level and learning objectives. • Explain and demonstrate core Cognigy concepts — Flow logic, NLU, context variables, API integrations, Voice Gateway, xApps, and webchat embedding — with sufficient depth to guide learners through hands-on exercises. • Evaluate learner progress, provide in-session coaching, and connect platform capabilities to real-world business use cases across virtual and in-person environments. Curriculum & Content Support • Support the creation and maintenance of training materials, lab guides, and assessments; provide SME validation and practical feedback to ensure content reflects real-world Cognigy use cases. • Partner with the eLearning team to review learning experiences, identify curriculum gaps, and support new learning path development. Customer Engagement & Support • Engage with customers to understand their training needs, tailor delivery to their adoption goals, and provide post-training support to reinforce outcomes and drive confident platform use. Collaboration & Knowledge Sharing <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720