Endorsements Specialist

Job description

**About Plum** Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance. Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners. **About the role** We are looking for an Endorsement Specialist to manage end-to-end endorsement requests for our Non-enterprise & Enterprise accounts. In this role, you will work closely with insurers, Account Managers, and cross-functional teams to ensure timely, accurate, and seamless policy servicing while delivering an exceptional customer experience. **Key Responsibilities** - Own and manage endorsement requests from initiation through closure. - Coordinate with insurers, Account Managers, and internal stakeholders to ensure - smooth and timely execution of policy changes. - Ensure high levels of accuracy, compliance, and adherence to defined service-level - agreements (SLAs). - Resolve complex endorsement and policy servicing requests through effective - stakeholder collaboration. - Proactively communicate updates and provide timely resolutions to internal and - external stakeholders. - Identify opportunities to improve operational processes and enhance the customer - experience. - Maintain process excellence by following established workflows, quality standards, - and documentation practices. **Requirements** - 1–3 years of overall professional experience. - Experience in Group Health Insurance operations, endorsements, policy servicing, - or customer servicing is a plus - Strong ownership mindset with the ability to manage requests independently from - start to finish. - Excellent stakeholder management and coordination skills. - Strong attention to detail with a focus on accuracy and quality. - Effective problem-solving skills and the ability to handle complex servicing scenarios. - Ability to manage multiple priorities in a fast-paced environment. - Excellent verbal and written communication skills. **Additional Info** - It will be 5 days of onsite work.