Engagement Manager (Implementation Role) - Darwinbox (HYD)

Job description

**What this role is** Darwinbox is transforming how enterprises manage people, workflows, and employee experiences at scale. As we evolve, implementation is no longer about configuration and delivery tracking. The real challenge is helping organizations rethink how HR should operate across systems, processes, adoption, and decision-making. This role sits at the intersection of: - Enterprise consulting - Product thinking - Customer transformation - Large-scale SaaS delivery You will act as: - A trusted advisor to enterprise customers - A strategic partner to CHROs and business leaders - The Voice of Customer internally across Product and Engineering - An owner responsible for customer outcomes not just go-live milestones **What the work looks like** - You wont just inherit a project plan. Youll inherit ambiguity. - A customer struggling to standardize processes globally. - An implementation that technically works, but operationally doesn’t. - A workflow designed for manual operations that now needs to scale intelligently. Your role is to understand the business problem behind the requirement and drive the transformation end-to-end. That means: - Leading enterprise HCM transformation programs from discovery through adoption - Challenging legacy processes and driving transformation conversations - Influencing senior stakeholders with clarity and credibility - Working closely with internal teams to shape customer outcomes - Balancing customer expectations, scalability, product capabilities, and operational realities Because enterprise transformation breaks when those worlds operate separately. **Who thrives here** - People who think in systems. - People who naturally ask: “Will this scale?” / “What breaks after go-live?” / “Are we solving the actual customer problem?” - People with consulting instincts, strong ownership mindset, and executive presence. - People who care equally about customer outcomes, product experience, and operational excellence. **What we explicitly don’t optimize for** - Coordination-heavy implementation profiles - Delivery managers who only track timelines - Requirement takers who never challenge assumptions - Governance without ownership - Implementation thinking without business context **What we’re looking for** - 4–8 years of experience in enterprise SaaS, HCM implementation, consulting, or transformation roles - Strong stakeholder management and executive communication skills - Consulting mindset with ability to drive transformation conversations - Strong customer advocacy and product-oriented thinking - Data-driven and automation-first approach to problem solving Lastly, what we are not looking for **,** we’re not looking for traditional implementation managers nor project coordinators and definitely not people who measure success by whether the tracker is green.