Engineer, Cloud Engineering - R01570714

Job description

Engineer, Cloud Engineering Job requirements Experience Range: with at least 1 to 3 years of IT infrastructure experience, including hands-on exposure to Azure cloud operations and L1 production support Key Responsibilities: • Deliver L1 support for Azure infrastructure and platform services in production and non-production environments, ensuring timely incident response and operational continuity • Monitor Azure services, alerts, dashboards, backup status, and patch compliance using Azure Monitor, Log Analytics, and ServiceNow • Perform initial triage and first-level troubleshooting for incidents involving Azure virtual machines, storage, networking, identity, and backup failures • Maintain ServiceNow ticket hygiene by accurately categorizing, prioritizing, updating, and documenting tickets in line with SLAs • Execute approved SOPs and runbooks for routine operational tasks such as service checks, backup verification, log collection, and patch readiness checks • Assist with patching activities using Azure Update Manager, including compliance review, schedule tracking, and post-patching health checks under guidance • Support vulnerability remediation by validating assets, updating status, and escalating blockers to senior teams • Escalate incidents to L2/L3 teams with clear documentation of troubleshooting steps, impact, and evidence Required Skills: • Azure virtual machines administration • Azure storage accounts and disks management • Azure Active Directory and RBAC configuration • Azure Monitor and Log Analytics • ServiceNow ticketing and workflow management • Azure backup and recovery validation • Azure Update Manager and patch compliance • Basic PowerShell scripting or Azure CLI usage • Azure network security groups and virtual networks Preferred Skills: • Familiarity with Azure Data Catalog • Exposure to Azure Event Hub • Basic understanding of Azure Migration tools Desired Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline • Microsoft Certified: Azure Fundamentals or Azure Administrator Associate • ITIL Foundation Certification