Engineer L1 Service Desk

Job description

**Job description ( L1 Desktop )** **Assembly and troubleshooting of desktops, laptops, and other hardware** **Installation, configuration and troubleshooting of all Operating systems** **Troubleshooting network issues and managing all application updates** **Managing network security through timely antivirus and firewall updates** **Installation, configuration and troubleshooting of IP phones headsets** **Service desk management for troubleshooting tickets and service requests** **Prompt resolution of escalations and high priority issues for the business** **Managing distribution and maintenance of IT infrastructure assets**