Engineer / Sr. Engineer Service

Job description

**Designation Engineer / Sr. Engineer - Service** **Primary Work location: Pune** **Job Summary:** - Serve as a Field Service Engineer. - Responsible to Provide on-site technical expertise by Installing, Maintaining, repairing customer equipment and systems to ensure optimal performance and customer satisfaction. - Diagnose and resolve technical issues, deliver cost-effective solutions, and implement preventative maintenance strategies. - Collaborate with internal teams to address customer requirements and provide technical support. - Conduct site walks to identify opportunities for service improvements, optimize business outcomes, and enhance customer satisfaction. **In this Role, Your Responsibilities Will Be:** - Manage daily service case follow-ups to ensure timely resolution. - Drive Service KRA Business through site walks, spares lead generation, and AMC service activities. - Maximize monthly service billable hours and consistently deliver reports on time. - Promptly diagnose equipment issues and resolve customer service requests with effective solutions. - Perform on-site repairs, maintenance, and equipment installations. - Conduct preventive maintenance and routine inspections to identify potential issues and maintain equipment reliability. - Collaborate cross functional team to resolve customer issues and provide expert technical assistance to customers. - Maintain accurate documentation of service activities, including service reports, repair logs, and customer communications, ensuring traceability. **Who We** **Are:** Competencies we are looking for • Customer focus - Communicate effectively - Action oriented - Collaborates - Drive for Results **For This Role, You Will Need:** 1) **Technical**: Team member and self-directed contributor. Works well within a team but is equally capable of performing independently. i) Knowledge of Industrial Machinery Equipments such as Hydraulic, Pneumatic, Electrical & mechanical) - Basic Requirement. ii) Knowledge of Ultrasonic/ Vibration/ Injection Molding Machines as an added advantage. iii) Experience in Service Field with Strong technical and diagnostic skills & the ability to work under pressure will be Preferred. 2) **Interaction:** Receives guidance from a mentor and effective Verbal & Written Communication skills to collaborate within the team & other functional members to complete the Installation & Service effectively. 3) **Customer** **Focus:** Engages in increased customer interaction. Works collaboratively within a team and alongside a senior engineer when needed. Also capable of independently interfacing with customers or the sales force to support project and business objectives. 4) **Industry Awareness& Safety :** Takes initiative to understand the industry landscape, including the Install base, service offerings, customer segments, and overall business requirements. Strictly follow safety protocols when working with machines and equipment. 5) **Providing Solutions:** Diagnosing and resolving customer inquiries and technical issues, delivering timely and effective solutions, coordinating with relevant teams when needed, maintaining service quality, documenting resolutions, and ensuring a positive customer experience through clear communication and continuous support. 6) **Improving the Process:** Actively learns and applies process improvement methodologies. Participates in implementing process changes and contributes to continuous improvement initiatives to enhance service delivery and operational efficiency. 7) **Desired Educational Qualification:** Bachelors degree (B.E)/ Diploma in (Instrumentation / Mechanical/Electrical/Electronics). 3-5 years of experience in the service/maintenance field on industrial machinery, including ultrasonic, vibrations, injection molding, and control systems. Open to frequent travel for customer visits, with flexibility for Late hours or weekend works if needed. **Our Culture & Commitment to You** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.