EXECUTIVE N - SERVICES

Job description

Location: Indore, MP, IN Areas of Work: Sales & Marketing Job Id: 14338 External Job Description Job Purpose Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function. Business Responsibility Areas • Monitoring daily updates of all activities on the Paint Assist app. • Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA). • Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives • Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs) • Prompt updation of records of the new joinees/exits at a CA/SA level to SSE • Handling escalated customer & dealer complaints ensuring high satisfaction scores • Executing business generation initiatives in the assigned territory to generate business • In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring. • Provide guidance to customer associates for pitching & conversion of focus products at the sites. • Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning. • Monitoring all ongoing / WIP sites to ensure on time work completion. Qualifications • Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS) • Minimum of 50% marks throughout education without any backlogs Previous Experience 1-2 years of experience in sales function in any organization