Executive - Operations

Job description

JD - Executive - Operations Shift planning with shift owner key role and responsibilities Shift productivity tracking Monitoring SLA and CPT Process adherence, Quality, SOP, UPP , Space design, Audit , RCA for any Miss Vehicle placement and fulfil Customer requirement Tracking manpower availability, Attrition, Absentees Floor requirement as per CAP fluctuation Monitor CX CPT, Dock CPT, 3P CPT, TX CPT, NTBDR Manpower Floor training , 555 Audit, Keeping healthy and happy workplace environment, Team Motivation Handle Ops Escalation, Customer escalation, 3 P Escalation, Vehicle Escalation