Executive

Job description

**Company Description** Startek is a global customer experience (CX) management solutions provider delivering omnichannel CX, digital transformation, and enterprise technology services for leading brands, from Fortune 500 companies to fast-growing startups. With approximately 40,000 CX professionals across 13 countries, Startek combines global scale with local insight to support customers wherever they are. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, enables agile, secure, and effective remote and home-based operations. Startek focuses on creating human-centric experiences by applying empathy across data, technology, and people to close the CX gap and build long-term, profitable customer relationships. More information about Startek and its solutions can be found at www.startek.com. **Role Description** The Executive role at Startek is a full-time remote position focused on supporting and enhancing customer experience operations. In this role, the Executive will manage daily CX activities, monitor performance metrics, and coordinate with cross-functional teams to ensure service levels and client expectations are met. Responsibilities include overseeing workflow, identifying process improvements, preparing reports, and supporting implementation of digital and CX initiatives aligned with organizational goals. The Executive will collaborate closely with internal stakeholders and clients, maintain accurate documentation, and help drive continuous improvement in customer interactions and operational efficiency. **Qualifications** - Strong customer service and client relationship management skills, with the ability to handle complex inquiries and resolve issues effectively. - Experience in operations management or CX delivery, including performance monitoring, reporting, and process optimization. - Proficiency with digital tools and platforms, including cloud-based systems; comfort working in a technology-enabled, remote environment. - Excellent written and verbal communication skills, with the ability to present information clearly to internal teams and external clients. - Proven analytical and problem-solving abilities, including interpreting data and using insights to drive decisions and improvements. - Ability to work independently, manage time well, and collaborate effectively in remote, multicultural, and cross-functional teams. - Prior experience in customer experience, BPO, or contact center environments is preferred. - Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent relevant professional experience.