EXL_JOB_A2_5000561

Job description

• Understanding of Insurance Finance and Accounting • Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. • Works towards maximizing cash inflows & reducing bad debts. • Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis • Timely updates of process changes in SOP’s • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns • Ensure fair methods are used to collect outstanding balance on the account