Field Tech Analyst

Job description

Roles & Responsibilities: • Preparation of Rack elevation for new device installation. • Must have strong knowledge of HP ProLiant\\Blade, Oracle and Dell PowerEdge servers. • Sound knowledge of general Health & Safety of devices in Data Centre. • Governance for the rack & stack, power & Cable connectivity for Server / network equipment. • Overview of hardware and Data Centre activity. • Review for Hardware Failures Trend Analysis, Hardware Uptime report. • Complete device inventory management for DATA CENTRE. • Understanding of Data Centre environment (Power, Cooling, Security, Processes ETC.) • Vendor / OEM coordination for Network / Server equipment. • Device movement, redeployment of the assets and disposal of EOL assets. • Understanding of LTO media, tape library, media backup and restore. • Tickets / SLA management. • Overview of hardware and tech room activity • Review for Hardware Failures Trend Analysis • Power Load & Consumption Details • Vendor coordination for Network and Fiber Cabling for Tech rooms • Device movement, redeployment of the assets and disposal of EOL assets • Understanding for LTO media, tape library, media backup and restore. • Inventory management. • Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). • Hands-on experience with monitoring, network diagnostic and network analytics tools • Should have good technical troubleshooting skills to resolve issues. • Understanding of the OSI or TCP/IP model and routing protocols. • Understanding of Requirements: • Bachelor’s degree from an authorized university. • Relevant server certification will be an added advantage. • Minimum 2-3yrs of exp for L1 position and 3-5yrs of exp for L2 position. • Good communication skills, both written and verbal • Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.) • Knowledge on ticketing tool preferrable ServiceNow. • Willingness to work in rotational shifts 24\\*7 environment. • Travel including overnight domestic may be required