FIS hiring For Account Associate- Client Payments/Client Reporting

Job description

Role & responsibilities What you will be doing: Reporting to the Client Reporting Team Manager and primarily be responsible for ensuring that accurate and timely delivering the reports as per predefined schedule and responding their queries. The role will also include a high level of Client interaction regarding query resolution and updates, communication with external parties, data entry and filing. Working as part of a team to complete work assigned by the Team Manager, ensuring procedures are adhered to and issues are escalated appropriately. What you will be doing • Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. • Performs customer and account maintenance per report, client workflow solution, postal mail or by direct instruction from immediate supervisor. • Directs all work requests from sources outside the department to immediate supervisor for consideration and approval. • Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work groups escalation guidelines. • Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues. • Assists in tracking, compiling and completing reports as assigned. • Make recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution. • May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions. • Maintains up-to-date procedure manuals and writes drafts for changes to procedures. • May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures. • Other related duties assigned as needed. What you bring: Knowledge / Experience • 2+ years experience in a similar role or relevant exp. • Preferred knowledge of Global Plus system. • Preferred CISI-IOC certified. • Should Possess a working knowledge of all types of investment assets, including but not limited to equities, fixed income, mutual funds, alternatives, derivatives, foreign securities, exchange-traded funds etc. • Candidates should have exposure to audits (internal and external) and strong understanding around Risk and Control framework. • Establish strong relationship with onshore counterparts and should be capable of handling Client Queries and Issues. • Working closely with the team to identify process needs, putting strong controls in place, and identify the gaps in process. Also ensure that all SLAs are met. • Raise any issues related to process, people and others to line management on urgent basis with possible solutions. • Should be active who can discover out the opportunities in existing business by gaining efficiency, Automating the processes Qualifications • Masters/bachelor’s degree in accounting, Business Management/Administration or related field of study. Competency • Excellent oral and written communication and articulation skills. • Time Management & Prioritization Skill. • Strong interpersonal skills & customer orientation and an unwavering commitment to service quality. • Strong research and analytical skills and attention to detail • Collaborative – Collaborate with different groups and complete the assigned task • Attention to detail – Understand customer requirement in detail and process per procedure • Organized approach – manage and adapt priorities according to client and business requirements • Team Player- Be part of a global team. • Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.). • Should be a dependable resource with a willingness to work stretched hours (if required). Preferred candidate profile Looking for candidates with experience into Client Reporting and Client Payments Willing to work into Hybrid module. Interested candidates can send their CV to:esther.karkada@fisglobal.com