FIS hiring For Account Associate- Client Payments/Client Reporting

Job description

**Role & responsibilities** **What you will be doing:** Reporting to the Client Reporting Team Manager and primarily be responsible for ensuring that accurate and timely **delivering the reports as per predefined schedule and responding their queries**. The role will also include a high level of Client interaction regarding query resolution and updates, communication with external parties, data entry and filing. Working as part of a team to complete work assigned by the Team Manager, ensuring procedures are adhered to and issues are escalated appropriately. **What you will be doing** - Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements. - Performs customer and account maintenance per report, client workflow solution, postal mail or by direct instruction from immediate supervisor. - Directs all work requests from sources outside the department to immediate supervisor for consideration and approval. - Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work groups escalation guidelines. - Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues. - Assists in tracking, compiling and completing reports as assigned. - Make recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution. - May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions. - Maintains up-to-date procedure manuals and writes drafts for changes to procedures. - May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures. - Other related duties assigned as needed. **What you bring:** Knowledge / Experience - 2+ years experience in a similar role or relevant exp. - Preferred knowledge of Global Plus system. - Preferred CISI-IOC certified. - Should Possess a working knowledge of all types of investment assets, including but not limited to equities, fixed income, mutual funds, alternatives, derivatives, foreign securities, exchange-traded funds etc. - Candidates should have exposure to audits (internal and external) and strong understanding around Risk and Control framework. - Establish strong relationship with onshore counterparts and should be capable of handling Client Queries and Issues. - Working closely with the team to identify process needs, putting strong controls in place, and identify the gaps in process. Also ensure that all SLAs are met. - Raise any issues related to process, people and others to line management on urgent basis with possible solutions. - Should be active who can discover out the opportunities in existing business by gaining efficiency, Automating the processes Qualifications - Masters/bachelor’s degree in accounting, Business Management/Administration or related field of study. Competency - Excellent oral and written communication and articulation skills. - Time Management & Prioritization Skill. - Strong interpersonal skills & customer orientation and an unwavering commitment to service quality. - Strong research and analytical skills and attention to detail - Collaborative – Collaborate with different groups and complete the assigned task - Attention to detail – Understand customer requirement in detail and process per procedure - Organized approach – manage and adapt priorities according to client and business requirements - Team Player- Be part of a global team. - Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.). - Should be a dependable resource with a willingness to work stretched hours (if required). **Preferred candidate profile** **Looking for candidates with experience into Client Reporting and Client Payments** Willing to work into Hybrid module. Interested candidates can send their CV to:**esther.karkada@fisglobal.com**