Freight Forwarding Asst Manager/Manager - Ocean Freight

Job description

Roles and Responsibility • Manage end-to-end Ocean Import Freight Forwarding operations from pre-alert to final delivery. • Coordinate with shipping lines, overseas agents, customs brokers, transporters, CFS/ports and customers. • Handle import documentation, container coordination, customs clearance and cargo delivery. • Monitor vessel schedules, container status, arrival timelines and shipment milestones. • Resolve customs, documentation, detention, demurrage and shipment-related issues. • Negotiate Ocean Freight rates and manage carriers/vendors for cost-effective operations. • Monitor KPIs, shipment turnaround time, service quality and customer satisfaction. • Prepare MIS reports and drive process improvement and cost optimization. Preferred Candidate Profile • 5 to 10 years of experience in Ocean Freight / Ocean Import / Freight Forwarding. • Strong hands-on experience in end-to-end Ocean Import operations. • Good knowledge of Ocean Freight, Import Documentation, Customs Clearance and INCOTERMS. • Experience coordinating with Shipping Lines, Customs Brokers, CFS, Ports, Transporters and Overseas Agents. • Strong customer handling, communication and problem-solving skills. • Proficiency in MS Excel and ERP/TMS systems.