Front Office Guest Service Associate - Holiday Inn Express Gurgaon Sector 50

Job description

Your day to day • Be the warm welcome that kicks off a memorable guest experience • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay • Handle cash and credit transactions • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed • Take pride in your appearance and place as a brand ambassador • Always know what events and activities are on the day’s schedule • Jump into other ad-hoc duties when your colleagues need your help What We Need From You • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories • Fluency in the local language - extra language skills would be great, but not essential • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers • Flexibility - night, weekend and holiday shifts are all part of the job • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential • Experience - ideally you’ll have spent at least one year in a front desk or guest service position • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling How do I deliver this ? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner What We Offer • 5-day work week • On-duty meals • Medical insurance & ESIC (as applicable) • Learning & development opportunities • Employee stay and F&B discount across IHG hotels (as applicable) • Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.