Gaming Assistant | Counter strike

Job description

**JOB DESCRIPTION** AGENT PROFILE & PERSONNEL REQUIREMENTS Foundever shall assign personnel ("Agents") to the Services who meet or exceed the following profile for the Global Customer Services line of business: Need an expert who have experience into gaming and content moderation into counter strike. **1.1** **Mandatory Qualifications & Skills** - Education: Minimum of a high school diploma or equivalent. - Language Proficiency: Strong written communication skills in English, with the ability to provide clear, accurate, user-focused support. Multilingual support may be enabled through approved translation tooling where agreed by the parties. - Customer Support Experience: 1+ year of experience in customer support is preferred, ideally within gaming, esports, online platforms or technical support environments. - Technical Literacy: Familiarity with Zendesk, Google Workspace and customer support tools, with the ability to quickly learn gaming platform tooling, dashboards and internal workflows. - Platform and Troubleshooting Capability: Ability to investigate account management requests, KYC issues, anti-cheat security requirements, matchmaking discrepancies and connectivity issues, while maintaining accurate records of user interactions. - Availability: Ability to work flexible hours, including weekends and evening shifts where required, to align with peak user demand and agreed service hours. **1.2 Soft Skills & Behavioural Competencies** Agents must demonstrate the following core competencies: - Written Communication and User Trust: Ability to provide direct one-on-one guidance, maintain Groups tone of voice, and build trust through clear, accurate and empathetic written support. - Attention to Detail and Account Integrity: Ability to handle account management and technical issues carefully, with strong documentation, evidence capture and adherence to agreed processes. - Problem Solving and Escalation Judgment: Ability to diagnose issues, identify when cases are sensitive or complex, and escalate with complete handover notes to the appropriate internal teams. - Continuous Improvement: Proactive approach to identifying recurring user challenges, emerging technical trends or bugs, and contributing to knowledge base, macros and workflow optimisation. **1.3 Preferred Qualifications ("Nice to Have")** - KYC Workflows: Specialised understanding and experience with identity verification (KYC) workflows and troubleshooting. - Gaming / AI / International Teams: Keen interest in CS2 or similar competitive titles, experience working in remote international teams, experience with emerging AI tools, and multilingual capability beyond English. please send your resume via WhatsApp or call to this number **Shravani: 9032470898** **Keerthana: 6302252792**